ColdBet Casino Privacy Policy

At ColdBet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we at ColdBet Casino collect, use, store and safeguard your information when you visit our website, use the ColdBet app or play on Cold Bet Casino. By registering an account and using coldbet login credentials to access our platform, you agree to the practices described below.

Information We Collect

When you create an account, deposit funds or use our services, we collect several categories of information to operate ColdBet Casino safely and in line with our Curaçao Gaming Authority licence (OGL/2024/296/1093).

• We gather registration details such as your name, date of birth, email address and phone number when you complete the coldbet register process
• We collect identification documents and proof of address during our Know Your Customer (KYC) verification
• We record transaction history, including every coldbet deposit and coldbet withdrawal request
• We track gameplay activity, including slots, live casino and sports betting sessions, to improve our services and enforce responsible gambling tools
• We log technical data such as IP address, device type and browser information whenever you use the Cold Bet app or Cold Bet Casino app

Payment and Financial Data

Because we offer numerous deposit methods including Visa, Mastercard, Skrill, Neteller, UPI, bKash, Nagad and a wide range of cryptocurrencies, we may collect payment details necessary to process transactions. With several deposit methods, withdrawals are split proportionately, and we may request bank transfer details instead of the original channel if required by our payment partners.

How We Use Your Data

We at ColdBet use your personal information to provide, maintain and improve our gaming services, process deposits and withdrawals, verify your identity, prevent fraud and comply with anti-money laundering obligations. Our ColdBet Casino platform also uses your data to personalise bonus offers, such as the Casino Welcome Package, reload promotions and our loyalty programme, and to communicate important account notifications.

• We use your data to authenticate every coldbet casino login attempt
• We use transaction records to calculate wagering progress and cashback under our loyalty programme
• We use contact information to send service-related emails from addresses such as [email protected]
• We use behavioural data to detect suspicious activity and protect your account

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Cold Bet app to remember your preferences, keep you signed in, and analyse how you interact with our games. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality when using coldbet casino app features.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate ColdBet Casino effectively.

• We share data with Megabond LTD, our payment agent based in Cyprus, to process deposits and withdrawals
• We share information with game providers such as Pragmatic Play, Evolution and NetEnt solely to deliver gameplay
• We disclose data to regulators, auditors or law enforcement when legally required
• We may share information with fraud-prevention and KYC verification partners

Data Retention and Security

We retain your data for as long as your account remains active and for a period afterward as required by Curaçao gaming regulations and financial record-keeping laws. We implement technical and organisational measures, including encryption and restricted access controls, to protect the information you provide whenever you complete a coldbet deposit or coldbet withdrawal. Our security department can be reached at [email protected] for any concerns regarding account safety.

KYC Verification

To comply with our licensing obligations, we require identity verification before processing withdrawals. Our KYC check is generally completed within 72 hours of receiving your documents, though video verification may take up to 5 working days, and in some cases payment-system checks may extend up to 180 days. We collect only the documentation necessary to confirm your identity and the legitimacy of your funds.

Your Rights

We recognise your rights regarding the personal data we hold about you. You may:

• Request access to the information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise these rights, you can contact us through [email protected] or our LiveChat, available 24/7. If your account has been blocked, you may reach out to [email protected] for further information regarding your data.

Marketing Communications

We may send you promotional offers about Cold Bet bonus programmes, free spins and reload bonuses based on your preferences. You can opt out at any time by adjusting your account settings or contacting [email protected].

Restricted Jurisdictions

Our services are not available to residents of Australia, Curaçao, France, the Netherlands, Spain, the United Kingdom, the United States and its dependencies, Aruba, Bonaire, Saba, or Cyprus. We do not knowingly collect personal data from individuals located in these restricted territories.

Children's Privacy

We do not knowingly collect information from individuals under the legal gambling age. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

International Data Transfers

As our operator, Game2Net B.V., is registered in Curaçao, your data may be processed and stored in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place whenever data is transferred internationally, including to our payment processing partners.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page regularly whenever you use coldbet login or access our services through the Cold Bet Casino app.

Contact Us

If you have any questions about how we handle your personal information, please reach out through our Telegram, Instagram, Facebook or X channels, or email us directly at [email protected]. Our team is available around the clock to address your privacy concerns and help you manage your coldbet slots, live casino and sports betting experience with confidence.